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Repair Service

Montblanc writing instruments are under a 24 month warranty from date of purchase or receipt as a gift, against manufacturer’s defects. Manufacturer’s defects do not include lost parts, damage resulting from everyday use, or if the product has been dropped or banged against a hard surface.

If you need to have your product repaired, several options are available for your convenience:

  • You can bring your item to any of our Boutiques. After a preliminary inspection performed by our staff the item will be send by us to the Service Department of the Montblanc Headquarter in Hamburg.
  • If there is not a Boutique close to you, we recommend that you send your product  to one of our boutiques and after a preliminary inspection performed by our staff the item will be send by us to the Service Department of the Montblanc Headquarter in Hamburg.

 

  • Montblanc Boutique, 
    Calea Victoriei 60-64, Bucharest, 
    T: +40 21 310 29 76, 
    Email: office@montblancboutique.ro

  • Montblanc Boutique, 
    Baneasa Shopping City, Bucharest, 
    T: +40 21 315 33 73, 
    Email: baneasa@montblancboutique.ro

 

1. Package your entire piece securely in a box or bubble type envelope. Any missing parts may increase the cost of service. We advise against sending your writing instrument in its original box or any container that you would like to keep. The shipping container is usually discarded upon arrival. If you send your piece in with the original Montblanc presentation box we will attempt to return it to you. However, we are not responsible for any presentation boxes that are lost, stolen or damaged during their journey back to you. Any non-official Montblanc containers will also be discarded and not returned.

2. Include a brief cover letter stating the issue or what you would like to have repaired, your receipt of purchase, your address, daytime telephone number and an email address.

3. For any warranty repairs, please also include your warranty book that is stamped and dated by the place of purchase.

4. For any repairs that are considered normal wear and tear, accidental damage, outside of the warranty or if the warranty expired, the client will cover the cost of the materials and the technician's time. We will send an estimate and would need your approval before starting any repair.

5. Please note, that the current time frame for writing instruments repairs is 3-4 weeks, for watches and leather items 6-8 weeks.

6. Once you have all the documents, send everything to one of our boutiques mentioned above.