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FREE SHIPPING OVER 250 RON
FREE GIFT WRAPPING & MESSAGE CARD
ENGRAVING SERVICE
ALL PRODUCTS ON STOCK & 24h DELIVERY

FAQ

How Do I Register?

 

  • In order to register to www.montblancromania.com, you should click on the “MY ACCOUNT” button on the upper-right corner of the main page and fill in the required spaces.

 

How much does it cost the shipping?

 

  • 11 lei for delivery in Bucharest by Fan Courier
  • 17 lei for delivery outside on Bucharest by Fan Courier
  • Free shipping on orders over  250 lei

 

Do You Have an International Delivery Service?

  • No, we do not provide international delivery.

 

How Long Does The Delivery Take?

 

  • Your orders which are placed in weekdays until 3.00 P.M. will be shipped in the same day. You can receive your purchases in 1-3 working days after your order has been placed.

 

How Can I Track My Order?

 

  • You can follow the progress  of your delivery by clicking "TRACKING YOUR ORDER" button on the upper right corner of the main page and fill in the required space with the AWB number provided by e-mail. Also it apears  in “MY ORDERS” page. Our shipping department updates the current situation of your order until your purchase is dispatched.

 

Can I Change My Shipping Address?

 

  • If your order is in (“In Progress”) condition, you can change your shipping address. You should just send an e-mail to: contact@montblancromania.com.

 

How Do I Make A Purchase?

 

  • Once you choose the product, click on the “ADD TO SHOPPING BAG” button on the product page. After you added the product to your bag, you may continue to shop or click on the “PURCHASE” button on the upper-right corner on the page and and complete your order.

 

What is Promotion Code / How Can I Get It?

 

  • Conmart Trading offers seasonal sales and campaigns. In order to let you know about these offers, we send a promotion code via e-mail to our registered customers. You may benefit from our offers with the promotion code.

 

How Can I Use My Promotion Code?

 

  • You just need to write the code in “PROMOTION CODE” box in your shopping bag and click on the “APPLY” button. You can use only 1 code in each shop.

 

How Can I Make The Payment?

 

  • When you place your order, you may choose Cash at the courier, Transfer or Credit Card payment alternatives in the payment page. 5000 lei it is the limit of the order value if you choose to pay cash at the courier.

 

Is It Safer To Shop With Credit Card?

 

  • In order to maximize your security, we don’t keep any of your credit card information. Moreover, we use SSL (Secure Socket Layers) technology for the security and privacy of your shopping. This way, any information that you share online is coded and protected.